POLICIES

RESERVATIONS AND CHANGES

GUEST RELATIONS

Reservations:

Every guest reservation is both important and special to us. For your convenience, you can call or make reservations online.

Call 207-236-6250 between 10:00 AM and 8:00 PM EST and we will be happy to take your reservation over the phone or use our secure website to check availability or make an online reservation.

Deposits:

A $50.00 deposit is required to confirm your reservation. For your convenience, we accept Visa, MasterCard, American Express, or Discover credit cards. The remaining balance of your stay is charged on the day of your arrival using the same credit card on file unless otherwise directed.

Confirmation: 

You will receive an email confirmation within 24 hours of making your reservation. Please read the confirmation carefully to ensure all information is correct.

Changes/Cancellations:

If your travel plans change and you must cancel your reservation, please call us at least 7 days prior to your arrival date to cancel your reservation. You will be refunded your deposit minus a $25.00 credit card processing fee.

If you must cancel with less than 7 days notice, shorten your stay, or check-out early please understand that we must ask you to take responsibility for your entire reservation. If you booked your room directly from the Elms of Camden website, or by calling us, we can apply the total amount of your reservation towards any future booking made within 12 months.

If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. The cancellation and deposit policies on their websites may differ from our standard cancellation and deposit policies. Any reservation made on a third-party website must be canceled through the third-party website.

We encourage guests to consider purchasing travel insurance in the event an emergency arises that impacts your travel plans. A visit to insuremytrip.com to compare affordable options might be worth your travel investment.

PETS 

Due to the age and size of our property, Elms of Camden does not accomodate pets.

Occupancy:

Rates quoted for rooms are for single or double occupancy. If a room can accommodate an extra person age 3+ there is an additional charge of $40.00 per night per person.